Patient Information

Assistance Referrals

Our Customer Resource Coordinator may be able to assist you with referrals to additional community resources


Rides to and from your Family Medical Care appointments

Payment Assistance

Sliding Fee Discount Program and Payment Plans available, please see our Customer Resource Coordinator for eligiblity

340B Pharmacy Program

Provides savings on medications ordered through our providers

Language Assistance

Servicios de traducción disponibles

Sliding Fee Discount Program

Family Medical Care offer patients a Sliding Fee Discount Program that includes discounted services regardless of any patient’s ability to pay. The program is based upon Federal guidelines and takes into account all persons living in the household and household income. For info or an appointment, please contact our Customer Resource Coordinator at one of our locations.

Insurance & Payments

Family Medical Care and Family Care Pharmacy accepts most insurance plans, cash, check, or credit card, and offers payment plans for patients who cannot afford to pay their full medical bill upfront. $35.00 charge will be applied for NSF. Refusal of payment may result in termination of services. Contact the Billing Office at 304-797-1210 for more information.

Text Messaging & Automated Courtesy Calls

Family Medical Care offers automated courtesy calls and text messages to remind you of your upcoming appointments. Ask our staff to learn more.

Medical Records

Access to medical records is protected by the Health Insurance Portability and Accountability Act (HIPAA). Copies of medical records may be released upon receipt of written and signed authorization of the parent, legal guardian or patient (if over 18 years of age).

After Hours Care & Emergency Care

If you require medical services after hours, please call Family Medical Care at 304-797-7733 and a member of the clinical staff will take your call.

If you are experiencing a medical emergency, please call 911 or go to the nearest Emergency Room.

Patient Bill of Rights

Family Medical Care (FMC) is committed to providing high quality care that is fair, responsive and accountable to the needs of our patients and their families. We are committed to providing our patients and their families with a means to not only receive appropriate health care and related services, but also to address any concerns they may have regarding such services. We encourage all of our patients to be aware of their rights and responsibilities and to take an active role in maintaining and improving their health and strengthening their relationships with our health care providers. We strongly urge anyone with questions or concerns regarding our “Bill of Rights and Responsibilities” to contact the business office. They will be happy to assist you.

Limited English Proficiency Patient Bill of Rights

Privacy Practices

In general, any information that is about your health care you receive, or payment for that care, is considered confidential and protected by our practice.  We may use Protected Health Information to carry out treatment, payment, health care operations, and/or other purposes.  Our “Notices of Privacy Practices” provides a more complete description of permitted uses and disclosures.

Notice of Privacy Practices

Limited English Proficiency Notice of Privacy Practices

Privacy Practices Signature Form 

Limited English Proficiency Privacy Signature Form

To apply for Medicaid/WV CHIP
call 1-877-716-1212 or click button below.
WV Navigator can help with federal Marketplace plans; call 304-356-5834 or click button below.